நாமும் தெரிந்து கொள்வோம்.

Dear Friends, 

         It has been the practice at our Post Offices to destroy or tear it half or detain the Acknowledgement Card attached with REGISTERED POST, when RL was refused/unclaimed after intimation and RETURNED TO SENDER. 

Are you feel the above practice is Correct ?

Definitely INCORRECT.  In many of the complaints, sender

is asking his/her AD card, while the RL was returned as refused and unclaimed.  The AD cards are required to be returned to sender, as for AD card, sender has paid fee. Consumer Courts are viewing as a Deficiency in service, in cases of non return of AD card with article (RL) so returned. 

The following is the rule position :

" If an acknowledgement is brought back by the Postman

unsigned owing to the addressee's refusal to sign it, it

should be forwarded in the usual course to the sender

with a remark, under the Postmaster's signature,

explaining why it is returned without the signature

of the addressee"

(Sub Rule (6) under Rule 183 of Postal Manual Volume VI Part I)

Please see the above rule position and please check up all of your RLs returned to Sender and ensure the AD card is available before sending them as return to sender.