e-news letter from Centre for
Excellence in Postal Technology December, 2015
e - darpan
Helpdesk Management System (HDMS)
Centre for Excellence in
Postal Technology (CEPT) launched Help Desk Management System (HDMS). HDMS is a
web based tool and staff who need support and help on the software developed by
CEPT can raise tickets. The HDMS site is access protected and restricted to employees
of the department. The Staff who are already having access to the http://cept.gov.in
can use the HDMS and register tickets. Those who are not having access can
Register through http://cept.gov.in which is free. . Divisional Head, Regional
Head or Circle Head can view all the tickets raised against offices under their
jurisdiction. They can also issue reminder for pending tickets. To ensure
better efficiency, CEPT strongly suggests not to send any emails seeking
support but use the HDMS only.
Post Info
Mobile app for android
phones and windows phones is developed by CEPT for the use by Citizens.
The app for Android based
phones was launched on 12th May, 2015 by Shri Ravi Shankar Prasad, Hon’ble Union
Minister of Communications & IT.
The Postinfo Mobile app
for windows based Mobile phones was launched by Ms. Kaveri Benerjee, on 31st
October, 2015.
Employee Needs Corner (ENC)
Most of the employees who
are working away from place of choice may be wishing to go back to their place
of Choice The Department provides a facility of mutual transfer to help such
employees. But most of the times, it is very difficult to know who is willing
to go on mutual transfer to a particular place.
In
order to help employees, who are searching for an employee who is willing to
facilitate a mutual transfer CEPT launched Employee Needs Corner. Employees who
are registered with http://cept.gov.in can publish their needs which will be
displayed in the CEPT web site. So far, 160 requests are registered.
Meet the Programmer
CEPT strongly believe
that more and more interaction with the users of the
software can clear many doubts. Therefore,
CEPT is holding a Video
Conference on 18th December, 2015 through
which the Development team
will interact with the system administrators
and IT team of the
Circles. The VC can be participated
at the Circle and Regional Head Quarters.
CEPT is planning to have
this PROGRAM once every month.
Items for discussion in the VC may be
sent to directorcept@indiapost.gov.in
Customer care centre (CCC)
About 4,500 complaints
are registered daily. The complaints are coming
through India Post web site, through
CCCs and also through the CCM. About
500 complaints per day are getting
closed without the intervention of CCC by the.
AUTOCLOSURE: CEPT introduced the auto
closure of Complaints relating to
NON DELIVERY of articles or NON PAYMENT
of e-Money orders based on the
latest data available in the server .
Corporate Complaints Module:
CEPT observed that bulk mailers
are facing problem to register complaints using the web interface as it is time
consuming. Therefore, a facility to upload complaints through Excel is provided
for registered customers.
Customers approved by Head of the
Circle will be provided this facility by CEPT.
Bulk Closure of Complaints:
CEPT is planning shortly
to release the bulk closure of complaints at CCCs.
Want to work in CEPT?
The Centre for Excellence
in Postal Technology is the ideal work place if you
have aptitude and desire to be part
of the IT transformation of the Department..
CEPT is looking for programmers with experience
in .net, C#, web designing etc.
CEPT is also looking for Android App,
IOS app developers.
CEPT have few vacancies in Help Desk and
administration areas also.
If you are ready for challenging work
experience you may apply at
http://cept.gov.in
Meghdooth 7.9.3 and SpeedNet 4.3
(Latest
update to Meghdoot and Speed net were released on 9.10.2015)
New features in Meghdoot 7.9.3 are;
Transfer of COD Parcel, automatic supply of
data to Post office to which the Hub
sends the COD Parcel, Y series of Barcode
for Parcel COD, New Service Tax,
closing of bags for Foreign articles to Office of
exchange.. and many more.
Read the release document for
full details.
New features in SpeedNet 4.3;
Pincode based tariff calculation,
changes in XL format for bulk upload, Range
scan removed, National Account
facility, Closing of bags for Foreign articles to
Office of exchange …and many more.
Read the release document
for full details
The status of upgradation can be monitored
by Divisions, Regions and Circles.
Meghdoot: https://services.cept.gov.in/Parcelnet
SpeedNet: https://services.cept.gov.in/speednet/tools/versionreport.aspx
Technical Integration
e-Commerce: The booking information is collected
electronically from the servers of the customers. The information is made available
at the Booking office. After receipt of the articles, with single click the
article can be booked. Information regarding booking, bagging and delivery of
the articles booked by the customer are electronically transferred to the
customers server. This gives great facility to customers who are sending huge
volumes because they have all the information at their server.
Presently this facility is being
availed for Speed Post by M/s. Amazon, M/s., Flipkart, M/s. Myntra and M/s.
Yepme.
e-Payment with TNEB:
Tamilnadu
Electricity Board bill payments are
accepted through e- Payment. The billing
information is obtained from TNEB
servers dynamically when the customer visits Post Office. The payment is
accepted on the basis of information received from TNEB. The bill payment information
is also transmitted to the TNEB electronically
through an automated software. This
gives greater comfort to the customer and huge convenience and savings in terms
of updating their records to the TNEB
e-Payment with BESCOM:
In Karnataka State the Electricity
bills are collected through e-payment. The data from the BESCOM servers is
received on daily basis by CEPT. This updated data will be utilized by Post
offices while accepting payments. The payment information is electronically
transferred to BESCOM.
Useful MIS Software
Username Password Web
site
Published by
Centre
for Excellence in Postal Technology,
Mysore
570 010