NATIONAL ASSOCIATION OF POSTAL EMPLOYEES GROUP-‘C’
(Central Head Quarters)
No. 17-2-17, P&T Quarters, Atul Grove Road, New Delhi-110001
______________________________________________________________________
No. 1-1
Dated: 26-05-2016
The Secretary
Department of Posts
New Delhi-110001
Sub: Problems in the CBS
& Mccamish
Ref: Union letter No. 1-1
dated 26-4-2016
Sir,
In continuation of our previous correspondence we
further supplement the following for your kind attention and necessary action.
1.
Frequent server problem
for which customers are fed up with Postal services inturn the officials
including Postmasters at the front line are being victimized.
2.
CTS clearing at HOs has
become more burden on the officials and officials at HO/GPO are finding it very
difficult to clear the cheques within the prescribed time limit as most of the
time the server will be down.
3.
CTS clearing on holidays
at GPO/HOs seems to be useless as the officials will not be allowed to do any
transactions but will be honoring the cheques just by viewing the balance and
actual withdrawal will be shown and accounted on the next working day which
seems to be at higher risk as other channels are kept open on holidays and
Sundays.
4.
On decentralization of PLI/RPLI the workload on Postmasters working
at HOs has become hectic where there is no DPM post for treasury/
delivery/subaccounts.
5.
Though
some of the officers are merged office SOL is exiting and one of the official is
provided use rid for the merged office and the officials acting as PA and
supervisor which is highly irregular inspite of asking for merger of SOL the
solution is not provided.
6.
With reference to the order
NO FNo.25-11/2016-SB dtd at DAK BHAWAN the 10/11/05/2016 where in more
pressure and burden is put on Postmasters/Supervisors of the HOs.The following
clarifications are needed with reference to the said order.
a) On what authentication the Postmasters of the HOs should
upload the DBT as in many circles the Emos(SSY) are directly fetched from
Postman package with the local software namely Anand tool and linked to
finacle where it will be automatically shown as window delivery in postman
package and directly reflected in treasury package and will be uploaded to
finacle .Now many of the SPMs in the delivery post offices are directly sending
email to the concerned HOs and asking for upload of the e-mos by attaching the
file for upload.
b) If there is any discrepancies in the amount
and account number who is responsible? And how to check the same and on what
authentication it should be uploaded.
c) Under each HO more than twelve delivery offices will be there
and not less than 200000 e-mos will be there for uploading .This is an extra
burden on Postmasters working at HO and in future no official may be willing to
work under HOs.
We once again request to
kindly initiate necessary action immediately.
Yours
Sincerely,
(D
Kishan Rao)
General Secretary
NATIONAL ASSOCIATION OF POSTAL EMPLOYEES GROUP-‘C’
(Central Head Quarters)
No. 17-2-17, P&T Quarters, Atul Grove Road, New Delhi-110001
______________________________________________________________________
To
Sri Ravi Shankar Prasad
Honorable Minister of
Communication & IT
Govt. of India,
New Delhi-110001
Honorable Sir,
Sub: Malfunctioning of
CBS Vs detoriating service to the public in Banking and Insurance in the
Department of Post – Request for immediate intervention.
My union which is representing the staffs who are shouldering the
responsibility of manning the CBS and Insurance in Post Offices, compelled to
bring the following for your kind intervention.
2.
The IT modernization project was introduced in the Department two years back
and nearly 20500 offices so far brought under CBS operation. But the innovation
does not lead to technological improvisation ensuring the best possible service
to the customers. But, instead, had rendered our staff with an unsavory and
humiliating experience of encountering the public wrath and curse on day today
basis. The Business in both the sectors rapidly coming down.
3.
We expected a rapid change in the Department with the new technology and the
initiatives taken by the Honorable Minister to take the service finally to the
Post Bank of India in 2017. But the hope is slowly shattering and the staffs
are working upto midnight to make the project a success.
4.
All the assurances the administration, had given in the past and the transient
nature of the problems had not proved to be credible and worthy merit.
Instead the problems are aggravating day by day making every one skeptic of the
words from the authorities that be.
5.
The problem so far identified is the server capacity which is not enough
compared to the no. of transactions, bandwidth and old computers and
peripherals which has to be replaced. The Department issued orders to upgrade,
but due to financial hurdles nothing has been done. As announced by the
Honorable Minister the linking the BOS through RICT will further worsen the
situation.
6.
My union has fully cooperated and made so many suggestions to improve the
situation and staff at the field level are frustrated with the continued
malfunctioning of the technology. The staffs are doubtful how about the future
and next stage of technology. Further there are frauds due to mishandling
recently which are a tip in the iceberg. The management never felt any
responsibility and innocent people are becoming the scapegoats.
7.
There is no training/proper training and the staff are forced to handle the
technology straightaway without any training.
8.
My union therefore requests the Honorable minister to initiate necessary urgent
action to develop the services to the satisfaction of customers and save the
officials from public wrath.
Yours
Sincerely,
(D
Kishan Rao)
General Secretary