FEDERATION OF NATIONAL POSTAL ORGANISATIONS T-24,
Atul Grove Road, New Delhi - 110 001. Phone : 011-23321378
E-mail : theagarajannachi@hotmail.com
Ref : 120/2016
Dated : 28-3-2016
T To
Mrs.Kavery Banerjee
Secretary,
Department of Posts
New Delhi 110 001
Sub; Excruciating state and intolerable stress among cadres
due to the malfunctioning of CBS- reg
Respected Madam,
My Federation constrains to bring this issue again and again despite of
our discussion and letters, there is
no development in the field. Therefore I am once again forced to write
this issue to you that is about the
insurmountable misery our officials are doomed to suffer in the CBS
enabled post offices. There appears
to beno ray of hope for the respite to which our staff are overdue in
all levels regardless of the hierarchy. But
theofficials working in the post offices are put to rigorous
exploitation and the resultant stress.
Even though we are boasting of having brought as many 20500offices under
the nexus of CBS operation
and outwitted the digital connectivity of the other stake holders, the
working condition of the workers are
deterioted to such degree of exploitation forcing us to intervene for an
immediate solution.
The innovation does not lead to technological improvisation ensuring the
best possible service to the
customers. But, instead, had rendered our staff with an unsavory and
humiliating experience of encountering
the public wrath and curse on day to basis.
Al the assurances the administration, had given in the past about the
transient nature of the problems had
not proved to be credible and worthy merit. Instead the problems are
aggravating day by day making every
one skeptic of the words from the authorities that be.
The staffs are working up to midnight to see that the validation
followed by EOD is given staring the computers
most of the time for connectivity. There was a total collapse of the
connectivity impounding our staff to stay
as late as mid night. The system administrators of the divisional
headquarters are doomed to monitor the
completion of the work round the clock and in fact have to complete the
validation and other work of the sub
offices by obtaining the details of the transactions over phone.The
staff of CPC are equally ordained to work
tireless.
The plight of the women employees is ineffable and RISK fraught
especially when they are to
return to home in the late hours. Apart from, becoming totally
indifferent and inattentive to their
domestic chores (including child care), their vulnerability to the
undesirable incidents either while
working alone in remote offices or on the way back to home in odd hours
are to be borne in
consideration and remedy found on a war - foot basis. Theemployers are
not all paying any heed
to serious state where in the security of women staff at stake
attracting various provisions of the
law of land in the event of any untoward incident.
Request is hereby fervently made by the undersigned forfinding way and
means to end this end this draconian
travails meted to officials in CBS offices.
• The connectivityspeed is said to be one of the prime reason for all
these hardship faced by our staff
some time back when the roll out was fewer.
• The problem relating to the center server‘s imbibing capacity of the
data being entered is now
adduced to be the sole dominating reason for the presentlogjam.
• But oblivious to what is in store for us by the action in higher
echelons, it is requested to do some
plausible measure in our domain to bring down the peril facing us by
adapting some procedural
changes .
The over flooding of data reach out to server in the evening hours
pertaining to BO transaction results
in clogging and glitches, very typical of peak hour spurt in the
traffic. The work in closing hours of the sub
offices is to be reduced if at all any prima facie remedy is to be
realized.
The following measures are suggested for these can be done in our level
as per the rules and with
out causing any injury to customers interest.
(i) The conversion of all BO in the CBS offices as one day transit
offices with instruction to treat
the bag received for the day as bags received after closing of the
account bag to HO, except
taking the cash as advance remittance. The contents of the bag except
RL/mails are to kept
overnight and to be incorporated in the next day account. The work of
the BOS is therefore
can be started right from the morning with the vouchers of previous day
and can be put
through in phased manner during office hours. The spread out entry of
BOs transactions
concurrently and leisurely with the sub offices work will avoid the
accumulation in the evening
and the crowding of data to server can be therefore be effectively
eschewed.
(ii) Even if there is any likelihood of delay due to unanticipated
glitches, the work of the day can
be planned and alternate measures of shifting the CBS related work to
nearby offices where
the verification can be done well within reasonable time.
(iii) Constituting of special salvaging cell comprising of qualified
staff with staggered attendance
at focal points in order to complete the work of the Sub offices that
cannot be accomplished
for the aforesaid reason. As such it is a common sight that some of the
sub office staffs are
trying the validation in the HO in late evening hours as and when the
total connectivity is lost
in their office.
(iv) After close of the SO transaction along with the BO transaction of
the previous day (by
changing the value date), the EOD should be given at once in order to
facilitate the CPC to
run EOD for the circle level. The DC can therefore be run on the same
day.But in the present
arrangement, the initiation of EOD at postoffice level after validating
the BO transaction late
followed by CPC EOD compliance drags the DC to be run on the peak hours
of the next
day. Eventually telling upon the flow of the SO transactions the morning
itself.
(v) Now the augmentation of server and providing additional serverare
impossible instantly.The
heavy data flow cripples the work as per the latest findings by the
experts. It is true that with
more than 20000 SOLS and more number of logins, it may not possible to
access the
server swiftly.Further the target related spurt in the opening of
accounts etc has increased
the data flow.With a net result the server what we have now in dearth of
space over flooded
withdata and is bound to delay the transaction. The roll out of the rest
of the Non CBS offices
is beyond imagination with the available capacity and in fact have to be
dropped in the
beginning of this week .
Oflate, the Infosys have advised that the duration of idle sessions be
minimized and further to keep
session count under check by restricting the session users.Of this
couple of findings, the idle session time
has since been reduced to 5 mts for thepast 4 days.Nevertheless there is
no improvement.
As regards the restriction of the session users, not only for thepresent
season, but till the server is
added up the way out is to be found out by the Department. It is for
sure the worker of the department
cannot endure any more to undergothe rigors and drudgery of working late
in the night to see the transactions
are validated.
My Federation of the strong conviction that the basic work of the
POSB,as enshrined in our volume
should be done manually on day to basis and the value added service like
CBS and ATM can be performed
periodically ,on turn basis, which will restrict the usersat optimum
level conducive to server to serve swiftly.
Thus the CBS will have to be termed and practiced as real time CBS. The
slot should be apportioned
among the sub offices with HO empowered to have access daily.
The sub offices during the restricted day should accept the transactions
as in the past duly
maintainingthe Long book and RD journal etc to substantiate the receipt
and payment in the daily account.
The vouchers can be validated by sending the same to HO on the same day
along a copy of the long book
and RD journal as the case may be. At Ho there should be enough staff
strength (drawing officialsrendered
surplus from abolition of SOSB and from SBCO in staggered attendance) to
do the validation and this team
can be deployed in night hour attendance on par with CPC.The updation of
SO transaction work during the
non CBS days at HO should be timed in such way that it should not delay
the EOD and DC of the day. The
bandwidth of the HO can be raised considerably and thus the Core banking
inclusion can be done on the
same day, even though not instantly, for the costumer to get the value
added service CBS uninterruptedly.
This can be done till such time server capacity are enhanced or number
added up.By doing so the much
desired reduction in session login by the Infosys can be ensured by
adapting the procedure already in
vogue in our volumes without depriving the service of basic POSB to
customers (in whatever way that
deemed fit and plausible.)
My Federation therefore request you to kindly look in to matter and save
the official from exploitation,
otherwise no other choice for officials but to leave the office as such
after the close of working hours by duly
incorporating the receipts and payment of the day towards POSB manually
and thereby fulfilling the basic
objective of the basic duty behold a Postoffice.
Further my Federation request your good self to defer the RICT which
will increase the logged in
users multi-folded till such time server is added or amplified for
seamless access. If the atrocities unleased
on worker for no fault of them if goes unabated , we are left with no
other choice of resorting to Trade Union
action and judicial remedy drawing the attention of the Government about
the barbaric way of treating the
workers in the Department of Post.
Yours Sincerely,
(D. Theagarajan)
Secretary General
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