Southern Region, Madurai 625002.
Sir, Sub: Revised work pattern introduced in Post
Office counters resulting in
Service
deficiency – Kind review and
reconsideration is requested
Ref: RO. Letter No.SRPA/3-3/Genl/2012/II
dt.04.12.12.
As per the letter cited under
reference it has been ordered to perform the duties of Saving Bank in MPCM
counters and all work of MPCM counters in SB counters. Regarding this my Circle
Union wants to bring the following
points to the kind notice of the
PMG Sir for review and reconsideration of this revised work pattern.
In large
offices Saving Bank/Certificates work are undertaken in separate counters by
specialized officials having qualified SB aptitude test, having rich experience
and knowledge in the SB work. This kind of qualitative work which is very much
essential for satisfying the customers coming for SB and Certificates
transactions may not be available if this work is done by the non – SB
qualified officials.
- Presently the officials working exclusively in SB and
Certificates work are paid SB allowance of Rs.300/- per month. If the SB
and MPCM work are clubbed, the
officials will become ineligible to get the above allowance.
- As the SB work and MPCM work are done by using the separate
software definitely the operation for transactions will be getting
unnecessary delay, resulting in dissatisfaction to members of public.
- Moreover separate printers for passbook and MPCM
counters are used now. If all the transactions of MPCM counter and
SB/Certificate work are done by the same counter there will be a time
consuming operation of removing the chord from the one printer to another
printer frequently. This will also take unnecessary time of counter PA.
- When the MPCM and SB/Certificates work are done by
the separate set of officials in large offices, naturally the work
perfection can be achieved in SB/Certificates work and MPCM work, which
will deliver immense satisfaction to the members of public which is very
much essential for the growth of our department.
- This arrangement requires lot of scanners, printers
and pass book printers,stationery etc., involving in additional avoidable
huge amount
- When the SB Transactions and other point of sale
Transactions are clubbed in all counters naturally the customer coming for
even for booking one single registered letter, has to wait even for 15
minutes ,some times it may be more result in discontentment among the
members of public.
Hence my Circle Union
request the PMG sir, taking the above
points in to consideration and review to discontinue the
above orders.
With kind regards
Yours sincerely
G.P.Muthukrishnan,
circle
secretary
December 29, 2012
Kalaivaraikalai
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